Return & Refund Policy

MVRNLO

Return & Refund Policy

Last updated: August 2026

♥ 14-Day Return Window

We accept returns within 14 days of delivery — no stress, no hassle.

Overview

At MVRNLO, we want you to absolutely love what you receive. If something isn't right, we're here to make it better. You have 14 days from the date your order is delivered to request a return or refund.

Eligibility Requirements

To qualify for a return, your item must meet all of the following:

  • Returned within 14 days of the delivery date
  • Item is unused, unworn, and undamaged
  • Item is in its original packaging with all tags attached
  • Proof of purchase (order number or receipt) is provided

Items That Cannot Be Returned

  • Items returned after the 14-day window
  • Items that show signs of use, wear, or damage caused by the customer
  • Items purchased during a final sale or flash sale event
  • Gift cards
  • Customized or personalized items

How to Start a Return

1

Email Us

Send an email to support@mvrnlo.com with your order number, the item you'd like to return, and the reason for your return.

2

Wait for Approval

Our team will review your request and respond within 1–3 business days with return instructions and a return address.

3

Ship the Item Back

Pack the item securely and ship it back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

4

Receive Your Refund

Once we receive and inspect the item, your refund will be processed within 5–7 business days back to your original payment method.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–7 business days
  • Refunds are issued to your original payment method (credit card, PayPal, etc.)
  • Original shipping fees are non-refundable
  • If your refund is delayed, please check with your bank or payment provider first before contacting us

Exchanges

We currently do not offer direct exchanges. If you'd like a different color or item, please return your original order for a refund and place a new order separately.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, we sincerely apologize! Please contact us within 48 hours of delivery with:

  • Your order number
  • A clear photo of the damaged or incorrect item
  • A brief description of the issue

We will cover the return shipping cost and send you a replacement or full refund at no extra charge.

⚠️ Important: We recommend using a trackable shipping service for your return. MVRNLO is not responsible for items lost in transit during the return process.

Late or Missing Refunds

If you haven't received your refund within 7 business days of our confirmation email, please try the following:

  • Check your bank account or PayPal balance again
  • Contact your credit card company — processing times can vary
  • Contact your bank directly as there may be a processing delay
  • If you've done all of the above and still have not received your refund, contact us at support@mvrnlo.com

International Returns

For customers outside the US, the same 14-day policy applies. Please note that:

  • International return shipping costs are the customer's responsibility
  • Any customs fees or duties on the return shipment are the customer's responsibility
  • We recommend using a trackable and insured shipping service

Need Help?

Our team is happy to assist you with any questions about your return or refund.

Contact Us ♥