Refund policy

MVRNLO — Refund Policy

Last updated: August 2026

We want you to absolutely love your MVRNLO order. If something isn't right, we're here to help.

14-DAY RETURN WINDOW

We accept returns within 14 days of the delivery date. To be eligible, your item must be unused, unworn, and in its original packaging with all tags attached.

ELIGIBILITY
- Item must be returned within 14 days of delivery
- Item must be unused, unworn, and undamaged
- Item must be in original packaging with tags attached
- Proof of purchase required (order number or receipt)

NON-RETURNABLE ITEMS
- Items returned after the 14-day window
- Items showing signs of use or damage caused by the customer
- Items purchased during a final sale or flash sale
- Gift cards
- Customized or personalized items

HOW TO REQUEST A REFUND

1. Email us at support@mvrnlo.com with your order number and reason for return
2. Wait for our team to respond within 1–3 business days with return instructions
3. Ship the item back using a trackable shipping method
4. Once received and inspected, your refund will be processed within 5–7 business days

REFUND DETAILS
- Refunds are issued to your original payment method
- Original shipping fees are non-refundable
- Return shipping costs are the customer's responsibility unless the item was defective or incorrect

DAMAGED OR INCORRECT ITEMS
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@mvrnlo.com with your order number and a clear photo of the issue. We will cover return shipping and send a replacement or full refund at no extra charge.

LATE OR MISSING REFUNDS
If you haven't received your refund within 7 business days, please check with your bank or payment provider first. If you still have not received it, contact us at support@mvrnlo.com.

 

MVRNLO — Exchange Policy
Last updated: August 2026

We want you to find your perfect match. Here is how exchanges work at MVRNLO.

HOW EXCHANGES WORK
We do not offer direct item-for-item exchanges at this time. If you would like a different color, size, or style, simply follow these steps:

1. Return your original item within 14 days of delivery (see our Refund Policy for details)
2. Once your return is approved and processed, you will receive your refund within 5–7 business days
3. Place a new order for the item you want

This ensures you get your new item as quickly as possible without waiting for a back-and-forth exchange process.

ELIGIBILITY FOR EXCHANGE
- Item must be returned within 14 days of delivery
- Item must be unused, unworn, and in original packaging with tags attached
- Proof of purchase required

DEFECTIVE OR WRONG ITEMS
If you received a defective, damaged, or incorrect item, we will replace it at no extra cost to you. Contact us within 48 hours of delivery at support@mvrnlo.com with:
- Your order number
- A clear photo of the item
- A brief description of the issue

We will send a replacement or issue a full refund — whichever you prefer.

SALE ITEMS
Items purchased during a final sale or flash sale event are not eligible for exchange or return.

QUESTIONS?
Email us at support@mvrnlo.com and we will get back to you within 1–3 business days.